xCREAS Home App Privacy Policy

xCREAS Home App Privacy Policy

Effective Date: May 18, 2026

Welcome to the xCREAS Home App (“App”, “Service”, “we”, “our”, or “us”).

This Privacy Policy explains how xCREAS collects, uses, stores, shares, and protects your personal information when you use our smart home products, mobile applications, cloud services, AI services, and connected devices.

By using the App or related services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Account Information

- Name or nickname

- Email address

- Phone number

- Login credentials

- Country/region

- Language preference

- User ID and account identifiers

1.2 Device Information

- Device model and serial number

- MAC address

- IP address

- Wi-Fi information

- Firmware version

- Device logs and operational status

- Sensor data (such as PM2.5, temperature, humidity, TVOC, filter status, etc.)

1.3 Mobile Device Information

- Mobile operating system

- Device identifiers

- App version

- Crash reports

- Bluetooth status

- Network status

- Push notification tokens

1.4 Usage Information

- Device control records

- Automation settings

- AI interaction records

- Usage frequency and preferences

- Feature access history

1.5 Location Information

With your permission, we may collect approximate or precise location information for:

- Device discovery

- Regional service optimization

- Weather-based automation

- Time zone synchronization

1.6 Voice and AI Services

If you use voice assistants, AI agents, MCP services, or smart interaction features, we may process:

- Voice commands

- Text prompts

- AI interaction requests

- Device control instructions

- MCP authorization tokens and API access logs

2. How We Use Your Information

We use collected information to:

- Provide and maintain App services

- Connect and manage smart devices

- Enable automation and AI features

- Improve product performance and stability

- Provide customer support

- Send important service notifications

- Detect security incidents and prevent fraud

- Comply with legal obligations

- Analyze product usage and optimize user experience

3. Sharing of Information

We do not sell your personal information.

We may share information in the following situations:

- Service Providers

- Legal Requirements

- Business Transfers

4. Data Storage and Security

We implement commercially reasonable technical and organizational measures to protect your information, including:

- Encryption of data transmission

- Secure cloud infrastructure

- Access control mechanisms

- Authentication and authorization systems

- Security monitoring and logging

5. International Data Transfers

Your information may be processed and stored in countries outside your country of residence.

6. Data Retention

We retain personal information only as long as necessary to provide services and comply with legal obligations.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

- Access your personal information

- Correct inaccurate information

- Delete your information

- Restrict or object to processing

- Withdraw consent

- Export your data

8. Children's Privacy

The App and services are not intended for children under the age required by applicable law.

9. Third-Party Services

The App may contain links or integrations with third-party services.

10. Cookies and Analytics

We may use cookies, SDKs, and similar technologies to improve App functionality and analyze performance.

11. AI and Smart Automation Disclaimer

Certain features of the App may use AI-based automation and large language model integrations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

13. Contact Us

Brand: xCREAS

Website: https://www.xcreas.com

Email: privacy@xcreas.com

14. Regional Compliance

- GDPR (EEA)

- CCPA/CPRA (California)

- Singapore PDPA

15. Smart Device Permissions

The App may request permissions including:

- Bluetooth access

- Wi-Fi/network access

- Location access

- Microphone access

- Camera access

- Notification access

- Local storage access